Step 4 of 6 · Services
RevPAR, occupancy, satisfaction
Spring (Q2) · Calden House
A solid mid-tier property. Lifting the Service-Profit Chain is the path up.
Refining quarter. Demand lifts; the guest mix you cultivate now sets the summer table.
Occupancy
0.0%
ADR
$0
NPS
0
Net Profit
$0
Coach's note
Solid quarter with room to lift.
67% occupancy and 80/100 satisfaction. The base is healthy — pick the highest-leverage gap below to compound.
Strongest service pillar
Brand positioning, training, and consistent staffing earn guest trust.
86 / 100
Widest service-quality gap
How well management understands what each segment expects.
13.0 / 25 open